NAD and Gogo LLC Agree to Make Closed Captions Available on In-Flight Entertainment Systems

Deaf and hard of hearing airline passengers will soon have closed captioned, on-demand in-flight entertainment videos. On January 26, 2016, the National Association of the Deaf (NAD), a non-profit civil rights organization of, by, and for deaf and hard of hearing individuals, and Gogo LLC, the global leader in providing broadband connectivity solutions and wireless entertainment to the aviation industry, announced that they have reached a historic agreement for Gogo to make closed captioning available for 100 percent of programming content sourced by Gogo and streamed through its on-demand in-flight entertainment service, Gogo Vision.

This is the first agreement of its kind with an in-flight entertainment company, and is the result of the parties’ mutual intent to increase access for people who are deaf and hard of hearing to movies and television that are viewed in flight on U.S. domestic flights.  Passengers using their own personal Wi-Fi enabled devices can access a Gogo Vision server located on aircraft of certain airlines that contain an extensive library of movies and television shows.

Under the agreement, Gogo has now added technology that will enable customers to have the option to display closed captions for content with closed captions sourced by Gogo; Gogo has also begun sourcing new content with closed captions where available; and Gogo will replace all of its existing sourced content with content that has closed captions through a phase-in process that will be completed by June 30, 2017.  All captions will be consistent with Federal Communications Commission standards for completeness, accuracy, synchronicity, and placement.

The NAD was represented in the negotiations by CREEC and DREDF.

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