NAD and Gogo LLC Agree to Make Closed Captions Available on In-Flight Entertainment Systems

Under a January, 2016, agreement reached between National Association of the Deaf (NAD), a non-profit civil rights organization of, by, and for deaf and hard of hearing individuals, and Gogo LLC, the global leader in providing broadband connectivity solutions and wireless entertainment to the aviation industry, Deaf and hard of hearing airline passengers will have access to closed captioned, on-demand in-flight entertainment videos. Under the historic agreement Gogo will make closed captioning available for 100 percent of programming content sourced by Gogo and streamed through its on-demand in-flight entertainment service, Gogo Vision.

This was the first agreement of its kind with an in-flight entertainment company, and was the result of the parties’ mutual intent to increase access for people who are deaf and hard of hearing to movies and television that are viewed in flight on U.S. domestic flights.  Passengers using their own personal Wi-Fi enabled devices can access a Gogo Vision server located on aircraft of certain airlines that contain an extensive library of movies and television shows.

Under the agreement, since June 2017, all content is captioned.   All captions will be consistent with Federal Communications Commission standards for completeness, accuracy, synchronicity, and placement.

The NAD was represented in the negotiations by CREEC and the Disability Rights Education and Defense Fund (DREDF).

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